Netwise

Overview

Netwise is a data center operator providing secure and reliable facilities for clients. Over time, operational inefficiencies emerged in two main areas: visitor check-in and power usage monitoring. Their legacy systems were inflexible, costly, and required significant manual work, which slowed staff and introduced risks of human error.

The goal was to modernise operations, improve user experience, and automate repetitive tasks — all while maintaining the quality and reliability Netwise clients expected.

The challenge

Netwise faced two primary challenges:

Visitor check-in: Their existing system was expensive to maintain, lacked flexibility, and didn’t reflect their brand identity. Staff and visitors were forced to use an outdated, cumbersome process that was increasingly difficult to support.

Power monitoring & invoicing: Staff had to manually review power overages and generate invoices, a laborious task that consumed significant time and was prone to errors. Accurate reporting and client visibility were limited, impacting operational efficiency.

Our approach

We started by mapping Netwise’s existing workflows and identifying opportunities to improve efficiency, reduce costs, and enhance the client experience. By collaborating closely with the team, we designed a solution that modernised both systems while keeping the platform intuitive and aligned with Netwise’s brand.

Automation, integration, and usability were key principles throughout development, ensuring the new system would provide immediate benefits while being flexible for future growth.

Our solution

We built a tailored, modern system to solve both challenges. For visitor check-in, we integrated deeply with their facility access system, allowing QR-code check-ins that are automatically emailed to visitors. The interface was redesigned to reflect Netwise branding, reduce recurring costs, and support future improvements.

For power monitoring and invoicing, we automated usage alerts and overage invoicing, while providing client-facing graphs and insights for tracking consumption. This eliminated manual work, reduced errors, and saved significant staff time each week. Both systems are secure, reliable, and easier to manage, giving staff and clients greater confidence in day-to-day operations.

The results

Netwise now operates with a modern, branded, and efficient system that:

• Reduces operational costs and recurring system expenses
• Eliminates manual errors and repetitive administrative tasks
• Provides actionable insights through client-facing dashboards
• Frees staff to focus on higher-value work and customer service

The system is fully supported with ongoing maintenance, ensuring it remains secure, performant, and adaptable to future needs.